Run Trainer frequently asked questions (FAQ)
When you start with running you might have a lot of questions. We’ve set up a special page with all ‘Frequent asked questions’ about running, running with Run Trainer and other topics.
Are app updates free?
To get the latest version on your phone is always going to be free, but there are features within the updates that might cost some money. Please consider how much we need to invest in producing these updates and if you see something you want to use consider buying that option so we never have to stop creating new content.
Why did you start Run Trainer?
It all started pretty small with us working on just a simple app that had some schedules to start running. We just had so many people that started using it and kept requesting new features and giving us fantastic feedback( this is often forgotten, but compliments about your app are a great motivation to keep working on it!).
Our little passion project grew out of its designated proportions and soon we were creating a complete platform and now we are even working on features like an online Webshop, community features and more next to the apps that are now feature packed for starters and experienced runners. We just love working on it now and decided to keep this thing going for a long, long time!
How do you measure my speed/pace?
We track your route with the GPS and by placing increments to measure the route we can calculate the time and distance into speed/pace.
How do you measure my calories?
MATH! Keep in mind that it will not be accurate to the last calorie burned, but if you are honest with your height and weight it will be damn close!
How do I share my Run on Facebook?
After the run and from your stats view on the bottom you will find the sharing options. Press the Facebook button and it will prepare your post.
How do I share my Run on Twitter?
After the run and from your stats view on the bottom you will find the sharing options. Press the Twitter button and it will prepare your post.
The app isn’t tracking my distance?
few things to check out first. Is the GPS on? Is the app granted access to your GPS data? If not this can be changed in your phone’s settings screen. Also, their are still areas and materials that disrupt signal for the GPS. If you run in one of these areas the tracking will be off or even not working. In most populated areas this should not be a problem, but further away from civilization heading into nature this can surely be the case.
Is my data safe?
We have encrypted the data and through several systems, there is a way for our services to access it. Even we do not know your passwords! This makes the system safe to store your data on it. You can’t share what you don’t know…
What is the ‘Speedmap’ feature?
What is the ‘My Training Plan’?
There can be a lot of reasons you want to run your other schedules then we provide. We believe our standard ones are very good, but it’s up to you in the end. Also, you might be on your way back from an injury or something like this and for that reason want to use your own version.
No matter the reason, iOS users can enter their own schedules in the app itself. With a little practice, this can be done in less than 30 seconds! Just enter the step, then the times and we will add the right audio fragments to your schedule.
What training plans are available in the app?
We have 4 main training plans available, these are the:
0 – 5K, 5 – 10K, 10 – 15K and Half marathon (21K).
Each will take 10 weeks to complete, but if you need to repeat a training, pause your running or other reasons not to get it all done in 10 weeks that you do this can do as you choose. The main intent is to run 3 times a week and following this advice will take 10 weeks per schedule.
What stats are being saved after a training?
We will save your distance, time, calories burned and speed. Your coordinates are saved so we can fill in the line for you again on the phone and on RunTrainer.com. If you just did a scheduled training or a MyPlan run we also save the name of the training so you know which training it was.
How do I listen to Apple Music during my training?
This could not be easier! Start Apple Music and press the tunes you want to hear. Then start Run Trainer and the app will recognize that you have music running in the background and will lower the volume so you can hear the voice fragments when needed. While running you can open Apple Music again and change the music, no problem. Just turn the phone back to Run Trainer as the main running app again and it will go on like nothing happened…
How do I listen to Spotify during my training?
This could not be easier! Start Spotify and press the tunes you want to hear. Then start Run Trainer and the app will recognize that you have music running in the background and will lower the volume so you can hear the voice fragments when needed. While running you can open Spotify again and change the music, no problem. Just turn the phone back to Run Trainer as the main running app again and it will go on like nothing happened…
How do I use the app when running inside on a treadmill?
Just before you normally go to the GPS screen, tap the treadmill icon on the top right corner. This will let the app know to not look for the GPS and give you the option to enter your data manually after you are done with the session.
What is a RunTrainer account?
Another account?! Yes, although you might just want to couple Facebook to make signing up a 2-second step process. But there is a very good reason for you to sign up. By storing your data on our cloud server your progress will be saved and no matter if your phone falls in the toilet, you buy a better one or even switch from Android to iOS or vice versa. Just log-in and your personal stats are ready to go!
Also, it allows you to log in on RunTrainer.com and see detailed stats on your runs.
How do I unlock items in Run Trainer?
By tapping the features that will lead you to paid content it will ask you if you are ready to pay for this content. It will also let you know how much it will cost. If you agree, press “buy” and start using more and more features in the app.
Why do I need to pay to unlock items like schedules and advanced features?
Creating and then updating/maintaining an app is a very expensive process. We believe in our product so we invest our money in this and ask users to pay about the same amount you pay for a cup of coffee to unlock them. This allows us to continue working on the platform.
By letting you try all the features a week free of charge you can make sure that this is what you would like to pay for. This makes it a fair deal in our eyes!
How do I download the Android app?
On this website, you will find several buttons linking to the store address to download the app directly. If you do this on your phone it will ask you if you want to be directed to the store, tap on yes to go there directly. Otherwise, open the Google Play store and search for “Run Trainer”. Here you can download the free app.
How do I download the iPhone app?
On this website, you will find several buttons linking to the store address to download the app directly. If you do this on your phone it will ask you if you want to be directed to the store, tap on yes to go there directly. Otherwise, open the App Store and search for “Run Trainer”. Here you can download the free app.