Last updated Juli 22, 2026
TRANSLATION NOTICE: This English translation is provided solely as a convenience to end users. The original Dutch-language version is the authoritative and legally binding version. If this translation differs from the Dutch original, including in meaning or interpretation, the Dutch original shall prevail.
ARTICLE 1. | DEFINITIONS
In these Terms and Conditions, the following capitalised terms have the meanings set out below.
1. Run Trainer: the private limited liability company Run Trainer B.V., the user of these Terms and Conditions, with its registered office at Mr. Samuel van Houtenhof 6, 6836 HD Arnhem, the Netherlands, registered with the Dutch Chamber of Commerce under number 67450962.
2. User: any natural person, not acting in the exercise of a profession or business, who has entered into or intends to enter into an Agreement with Run Trainer.
3. Parties: Run Trainer and the User jointly.
4. Agreement: the agreement between the Parties entered into, or to be entered into, by registering on the Platform and pursuant to which the User may use the Platform, whether or not in return for payment, the Platform being a running platform that supports the User in learning to run, recording running training sessions, races and performance, and following training plans.
5. Platform: the mobile application “Run Trainer” and, where applicable, the website www.runtrainer.com, as well as any successor or additional websites, applications or other digital environments of Run Trainer that the User may use under the Agreement.
6. Written: communication in writing, communication by email or any other method of communication that, in view of the state of technology and generally accepted standards, can be regarded as equivalent thereto.
ARTICLE 2. | GENERAL PROVISIONS
1. These Terms and Conditions apply to every use of the Platform, every offer made by Run Trainer to enter into an Agreement, every Agreement concluded as such, and all legal relationships arising therefrom between the Parties.
2. Use of the “Run Trainer” mobile application is also subject to the terms and conditions declared applicable by Apple (App Store) when the User registers. If and to the extent that these Terms and Conditions differ from Apple’s terms and conditions, Apple’s terms and conditions shall prevail.
3. If Run Trainer does not always require strict compliance with these Terms and Conditions, this does not mean that these Terms and Conditions do not apply or that Run Trainer loses the right to require strict compliance with them in future cases.
4. The annulment or invalidity of one or more provisions of these Terms and Conditions or of the Agreement as such shall not affect the validity of the remaining provisions. In such a case, the Parties must consult with each other in order to agree on a replacement provision for the affected clause. In doing so, the purpose and intent of the original provision shall be observed as closely as possible.
5. Run Trainer’s privacy statement, as available on the Run Trainer website, applies to Run Trainer’s processing of personal data. The most recent version of these Terms and Conditions can be consulted at www.runtrainer.com.
ARTICLE 3. | ABOUT RUN TRAINER AND THE PLATFORM
1. Through the Platform, novice and experienced runners can receive support in learning to run and in recording running training sessions, races and performance. The Platform also enables the User to follow training plans intended to help the User run responsibly and reduce the risk of injury.
2. The Platform is offered in a free and a paid version. To use the Platform, regardless of the version selected, the User must register for an account. Registration takes place through Sign in with Apple or by registering manually on the Platform.
3. Following registration, the User is temporarily granted access to all features of the paid version of the Platform for a period determined by Run Trainer. At the end of this period, the User’s account is automatically converted to the free version unless the User activates a paid Agreement through the Platform. Under the free version, the User may in any event use the features for recording running activities using GPS and completing a so-called free run without following a training plan. Under a paid Agreement, the User gains access, in addition to the features of the free version, to additional features including following training plans, creating custom training plans and consulting a more comprehensive and detailed overview of performance. Certain digital rewards in the form of cosmetic representations of achieved goals can only be earned or made available if and to the extent that the User has access to the paid features of the Platform.
4. The User uses the Platform and its associated features at the User’s own expense and risk. The User is responsible for taking the precautions necessary to prevent injury or accidents. In the event of physical limitations, a training plan may not be suitable for the User. Assessing this is the User’s own responsibility. Run Trainer shall under no circumstances be liable for injuries, accidents or overuse of muscles and joints.
5. Run Trainer does not provide medical advice, and use of the Platform and the training plans and information offered on it is not a substitute for medical, sports-related or other professional advice. The User is responsible for taking the precautions necessary to prevent injuries, accidents or other adverse consequences.
6. In the event of physical limitations, medical complaints or other circumstances, parts of the Platform or a training plan may not be suitable for the User. Assessing this is solely the User’s own responsibility. Run Trainer accepts no liability whatsoever for injuries, accidents, overuse of muscles and joints, or other damage or consequences arising from use of the Platform.
ARTICLE 4. | RIGHT OF WITHDRAWAL
1. The right of withdrawal shall be exercised in accordance with the terms and conditions that Apple (App Store) has declared applicable to the Agreement. The right of withdrawal, as well as any claim for a refund of amounts paid by the User, must be exercised exclusively through Apple.
2. Run Trainer is not a party to payments made by the User under the Agreement and is therefore never involved in processing withdrawals or refunds. All payments and any refunds are processed directly through Apple.
3. Information on exercising the right of withdrawal through Apple is publicly available and can easily be found using a search engine. At the User’s request, Run Trainer may provide a reference or link to the environment designated by Apple where the right of withdrawal can be exercised. The User may not derive any rights from such a reference or link.
ARTICLE 5. | RULES AND RESTRICTIONS ON USE
1. Purchases and subscriptions are linked to the account with which the User is signed in and constitute a personal, non-transferable licence for use by one and the same User. The account may be used on multiple devices, provided it is used by the same person. Simultaneous use of the account on more than one device is not permitted. When switching devices, a waiting period (a “cooldown” period) determined by Run Trainer may apply before the account can be used on another device. This restriction is intended to prevent abuse and does not affect the possibility of switching devices, for example when replacing a device or temporarily using another device.
2. Purchases made before the introduction or modification of subscription types remain valid, but may be designated by Run Trainer as a so-called “legacy” purchase. In that case, no new features or enhancements will be applied to such purchases and support may be limited. Run Trainer is entitled to ask the User to provide proof of purchase.
3. The User warrants that all data provided by the User when registering on the Platform or otherwise are correct, accurate, current and complete.
4. The User may use the Platform only for the purposes for which Run Trainer has made the Platform available to the User.
5. The User is responsible for all activities carried out under the User’s account on the Platform. The User must keep the login details for access to the account confidential. All actions carried out on the User’s account shall be attributed to the registered User. At Run Trainer’s first request, the User shall change the login details, for example in the event of a security breach involving the User’s account identified by Run Trainer.
6. The User is prohibited from infringing the privacy of other users of the Platform. The User is also not permitted to disclose personal information about other users to third parties.
7. Run Trainer is entitled to modify, expand, limit or remove features of the Platform, including its content, design and technical characteristics, from time to time. Such changes will not limit the paid features of the Platform available to the User if and to the extent that these form part of the Agreement.
8. Use of the Platform depends on the availability and suitability of the hardware, software and operating systems used by the User. Run Trainer cannot guarantee that the Platform will remain suitable for obsolete hardware, older versions of operating systems or changed technical requirements. If the Platform can no longer be used as a result of obsolete or unsupported hardware, software or operating systems, this shall never constitute grounds for a refund, damages or any other compensation.
9. Use of all or parts of the Platform may also depend on third parties, including Apple and Apple’s iOS operating system. Run Trainer is not liable for restrictions, malfunctions, temporary unavailability, discontinuation of support or incompatibility of the Platform resulting from changes or updates by Apple or iOS, or the discontinuation of their support. Such circumstances never entitle the User to a refund, suspension or termination of the Agreement.
10. The User is prohibited from copying, modifying, decompiling, hacking, disrupting or otherwise misusing the Platform or any part thereof.
11. Run Trainer may send alerts and notifications through the Platform. The User can adjust these settings within the Platform.
12. Run Trainer is entitled to remove unlawful, inappropriate or disruptive content posted by Users.
13. In the event of unauthorised access to Run Trainer’s systems, the User will, where required, be informed by email or through the Platform.
ARTICLE 6. | TERM AND TERMINATION OF THE AGREEMENT
1. If the User uses the free version of the Platform, a trial period determined by Run Trainer applies. No paid Agreement exists during this trial period.
2. At the end of the trial period, if and to the extent that the User activates a paid version through the Platform, an Agreement takes effect on the day on which the paid version is activated. The Agreement is then entered into for the expressly agreed fixed term of 1, 6 or 12 months. Unless the Agreement is terminated no later than one month before the end of the fixed term, it shall be tacitly renewed for an indefinite period.
3. If the User terminates the Agreement, the User must do so in the manner designated for that purpose in the App Store. In the event of termination, the Agreement shall never end before the fixed term has expired.
4. Run Trainer is entitled to discontinue operation of the Platform at any time. If Run Trainer discontinues operation of the Platform, a paying User shall only be entitled to a pro rata refund or waiver of the price for the unused part of the Agreement.
5. Run Trainer has no obligation to retain any data after termination of the Agreement. Upon termination, all rights granted to the User under these Terms and Conditions shall lapse with immediate effect.
6. Run Trainer is entitled to delete a free account if the Platform has not been used for a continuous period of twelve (12) months.
7. The User may stop using the Platform and delete the account through the Platform at any time. Ceasing use of the Platform or deleting the account never entitles the User to a refund of amounts paid.
ARTICLE 7. | CONFORMITY
1. Run Trainer warrants that, at the commencement of the Agreement, the Platform conforms to the Agreement and to the statutory requirements for digital services applicable at that time, as referred to in Title 1 of Book 7 of the Dutch Civil Code.
2. Run Trainer shall provide the updates required by law, including security updates, that are necessary to keep the Platform in conformity during the term of the Agreement, insofar as and for as long as the nature of the Platform and the Agreement reasonably require this.
3. There is no lack of conformity if the Platform no longer meets the User’s expectations as a result of:
a) the failure to install, or timely install, updates made available by Run Trainer;
b) use of the Platform in breach of these Terms and Conditions;
c) unsuitable, obsolete or unsupported hardware, software or operating systems of the User;
d) changes, restrictions or loss of features as a result of dependence on third parties, including Apple or the iOS operating system.
4. In the event of a lack of conformity, the User shall only be entitled to have proper use of the Platform restored, unless restoration is impossible or cannot reasonably be required of Run Trainer. The right to a price reduction or termination of the Agreement is excluded unless and to the extent that mandatory statutory provisions preclude such exclusion.
5. The User must notify Run Trainer in Writing of any alleged lack of conformity within a reasonable time after discovering it, clearly describing the nature and extent of the defect.
ARTICLE 8. | SUSPENSION AND TERMINATION
1. Where reasonably justified by the circumstances of the case, Run Trainer is entitled, without judicial intervention, to suspend performance of the Agreement, temporarily block or permanently delete the User’s account, or terminate all or part of the Agreement with immediate effect if the User fails to fulfil the User’s obligations under the Agreement, fails to do so on time or in full, misuses the Platform or acts in breach of these Terms and Conditions. Run Trainer is also entitled to take the aforementioned measures if, after the Agreement has been concluded, circumstances that have come to Run Trainer’s attention give good reason to fear that the User will not fulfil the User’s obligations.
2. The User shall never be entitled to any form of compensation in connection with Run Trainer’s exercise of its right of suspension or termination.
3. The User must compensate Run Trainer for any loss suffered by Run Trainer as a result of the suspension or termination of the Agreement.
4. If Run Trainer terminates the Agreement, all outstanding claims that Run Trainer may have against the User shall become immediately due and payable.
ARTICLE 9. | PAYMENTS
1. Payments under a paid Agreement are processed exclusively through Apple’s payment system in the App Store. Payment processing, subscription management and any refunds are handled exclusively by Apple in accordance with its terms and conditions.
2. Run Trainer is not a party to the payment transaction between the User and Apple and does not process, receive or store the User’s payment or bank details. All payments, invoicing, collections and any refunds are handled in accordance with Apple’s terms and conditions.
3. Changes to prices, subscription types or payment terms are processed by Apple and communicated to the User in accordance with Apple’s terms and conditions. Run Trainer has no control over this and shall never be liable in this respect.
ARTICLE 10. | LIABILITY AND INDEMNIFICATION
1. The User shall bear any loss caused by inaccuracies or omissions in the data provided by the User, any other failure to fulfil the User’s obligations arising from the law or the Agreement, as well as any other circumstance that cannot be attributed to Run Trainer.
2. Except in the event of intent or deliberate recklessness on its part, Run Trainer is not liable for any personal injury or other damage resulting from use of the Platform or training plans. Run Trainer makes reasonable efforts to provide accurate information, but in this respect undertakes only a best-efforts obligation and provides no guarantees.
3. Run Trainer is never liable for damage resulting from unauthorised use of the User’s login details to access the Platform.
4. Run Trainer is not liable for the loss of training data, user information or other data. Nor is Run Trainer liable for disruptions or outages of third-party services, including Meta, Google and Apple. Run Trainer makes reasonable efforts to keep the Platform available for older hardware and operating systems for as long as possible, but cannot guarantee this.
5. Run Trainer makes reasonable efforts to optimise the proper operation of the Platform. However, Run Trainer cannot guarantee that its facilities will always be available without restriction or that all such facilities will always function without problems. All liability of Run Trainer in this respect is excluded.
6. Run Trainer is entitled at all times to temporarily take the Platform or parts thereof out of service, particularly if it considers this desirable for maintenance, upgrades, resolving malfunctions, or adapting or improving the Platform or the servers of Run Trainer or third parties. All liability of Run Trainer resulting from such inaccessibility or reduced accessibility or usability of the Platform or parts thereof is excluded.
7. If the Platform contains references, for example through hyperlinks, to third-party websites, Run Trainer is never liable for the content of those websites.
8. Run Trainer makes every reasonable effort to protect the Platform and Run Trainer’s other systems against any form of unlawful use by third parties. However, Run Trainer is never liable for infringements of the User’s rights by third parties.
9. Any liability of Run Trainer per User is limited to the amount paid by the User in the twelve (12) months preceding the event causing the loss, subject to a maximum of EUR 60, except in the event of intent or deliberate recklessness on the part of Run Trainer. For refunds of payments, the User must first contact Apple in accordance with Article 4.
10. The User is liable to Run Trainer for all loss caused by the User as a result of a breach of these Terms and Conditions and for loss resulting from other acts that affect the proper operation of the Platform or parts thereof. The User is also liable for all costs that Run Trainer must incur as a result of such circumstances, for example because Run Trainer must defend itself or obtain assistance in or out of court in this respect.
11. If and to the extent that the User breaches these Terms and Conditions or any statutory provision, the User shall indemnify Run Trainer against all resulting losses and third-party claims.
ARTICLE 11. | INTELLECTUAL PROPERTY
All copyrights and other intellectual property rights in the Platform and its components, including the name “Run Trainer”, the design, operation, images and texts on the Platform, belong to Run Trainer, insofar as these rights are not vested in the User or Run Trainer’s licensors. The User is prohibited from copying, modifying, reproducing in any way, providing to third parties, sharing, exploiting or creating derivative works from material in which rights are held by Run Trainer or its licensors, other than in connection with normal use of the Platform in accordance with the features offered therein.
ARTICLE 12. | COMPLAINTS POLICY
1. Complaints concerning Run Trainer’s performance of an Agreement must be submitted to Run Trainer by email at [email protected] within a reasonable time after the User became aware of the grounds giving rise to the complaint, with a full and clear description of those grounds.
2. Complaints submitted to Run Trainer will be addressed as soon as possible after receipt. Run Trainer aims to respond to complaints within seven days of receipt. However, this is not a strict deadline and constitutes a best-efforts obligation only. In circumstances that make a timely response difficult, including holidays, illness or other urgent work, a response may take longer. The User may not derive any rights from a failure to meet a stated time period.
ARTICLE 13. | FINAL PROVISIONS
1. The User agrees that Run Trainer may transfer its rights and obligations under the Agreement to a third party in connection with a transfer of Run Trainer’s business.
2. Without Run Trainer’s prior Written consent, the User is not permitted to transfer the User’s rights and/or obligations under an Agreement to third parties.
3. Every Agreement and all legal relationships arising therefrom between the Parties are governed exclusively by Dutch law.
4. Before bringing any matter before a court, the Parties must use their best efforts to resolve the dispute by mutual consultation.
5. The competent court within the district of the Gelderland District Court (Arnhem location) is designated as the court of first instance with exclusive jurisdiction over any legal disputes between the Parties, without prejudice to Run Trainer’s right to designate another court having jurisdiction by law. However, the User is entitled to choose the court having jurisdiction by law within one month after Run Trainer has announced in Writing that it intends to submit the dispute to the court designated by Run Trainer.
6. Run Trainer is entitled to amend these Terms and Conditions. The User will be informed of material changes through the Platform. Amended Terms and Conditions apply with immediate effect to Users with a free account and to Users who enter into a paid Agreement after their publication. For Users with an existing paid Agreement, the amended Terms and Conditions take effect two months after notification, provided that the amended Terms and Conditions shall not apply before the end of the initial fixed term of the relevant Agreement. If the User does not agree to the changes, the User may stop using the Platform and cancel the subscription through Apple.